We had over $1500 in OBC, PLUS free gratuities, PLUS a $100 Signature Beverage card. Last month they applied our OBC (all of it was from HAL directly) to our daily hotel service charge. Weve always spent it before but this time would prefer helping our kids out as theyre on a tighter budget. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. On 2/10/2019 at 2:00 PM, Queeniecruiser said: 19952023, The Independent Traveler, Inc. You can also use your OBC for laundry service, Bingo, bar events (classes, wine tasting, bar crawls), cooking class (someone just posted that they cost $65! Please have the ships name, your partys name and stateroom number before you call. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. documents, along with new luggage tags. You do not need to include any suffixes on your airline ticket. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. A credit card is required for all inbound phone calls to a ship. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. HAL does listen (at times) to their cruises, so please tell them to allow this. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. The next route would be basically to wait to get on the ship and pay the deposit in cash and plead with the front desk (sorry, don't know the technical term) to see if they would allow us to not pay for my son, but to cut his card off. The luggage tags are clearly marked with your ship name. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in yourparty to be disembarked in a non-U.S. port. So I inquired as to how much of it was "use it or lose it" and how much would be refundable. Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage. You will claim your luggage when you arrive at your final airport destination. As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. what port is grand world voyage in todayoage, what is included in a 7 day complimentary cruise, what is the address of the dock that the ship, what is the address of the dock that the ship is tied, How to Find the Best Binoculars for Wildlife Viewing in Alaska. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Please do not place your baggage over the emergency floor lighting. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. Boarding may be denied or fines may be levied against those guests without proper documentation. For more information see our transfers FAQ. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. Its funny you say this-we are going on a Celebrity cruise in March in a Sky suite with all 4 perks included. An additional charge may be applied. Please log in to purchase your shore excursions. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. Allsuch requests should be made before sailing through your travel advisor. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Phone: 1-800-513-4515 (locally at 1-954-585-0575), Email: info@specialneedsatsea.com Website: specialneedsatsea.com, Phone: 1-877-478-7827 (locally at 1-780-986-6404)), Email: reservations@scootaround.com Website: http://www.scootaround.com. Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). We are on the Rotterdam in July and want to make sure we don't leave money on the table. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Best No Annual Fee Credit Cards Holland America Line rewards points are earned by running spend through the Barclays Holland America Visa. No smoking of any kind will be permitted on any stateroom verandah. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. 150th Anniversary Offer (Offer): Onboard Credit through this offer is available in the following amounts: US$75 per person (US$150 per stateroom) for guests booked in an Interior or Ocean View stateroom; US$150 per person (US$300 per stateroom) for guests booked in a Verandah stateroom, Vista Suite, Signature Suite, Neptune Suite, or Pinnacle Suite. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. Guests who wait to checkin at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. I think a lot of the confusion results from passengers wanting to reserve the OBC for the gratuities. Across the cruise lines fleet of 11 ships, theres everything from live music to lectures to keep all ages happy, and weve rounded up the most fun to be had. Appointments may be made in advance on our web site athollandamerica.comor once on board. If I dont spent the OBC, do I get it back at the end of the trip? We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change. In todays era of heightened security, Holland America Line has implemented a no visitor policy. Started August 27, 2021, By In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. For further information on our relationship with airlines, please refer to your Cruise Contract. For more details please go to the U.S. Department of States Visa Waiver Program page. Gratuities for other services, including, but not limited to, bar, dining room, wine accounts and spa/salon services, are not included. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. Reservations and dining times will be available to pre-reserve. For more information, consult your Customs Agency. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Times and locations can be found listed in Navigator and the When & Where program. There are two or more people in the cabin, then the charge will be significantly higher than $13 per cabin would be. Started June 21, 2021, By Upon disembarkation, your bags are delivered directly back home. We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information. OBC is merely a reduction in the amount that you have spent during the cruise. I have a $25 OBC per pax. Our ships are as environmentally sound as they are beautiful. Customs officials will not be available at the ship during check-in to register valuables. Guests must order one beverage at a time and be 21 years+ for alcoholic beverages. In many countries, you can also use your ATM card to obtain local currency. If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. Customs officials will not be available at the ship during check-in to register valuables. Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. Personal checks are not accepted on board. If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. The statusof your seating request will be listed on your Cruise Contract. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. Every charge against your room bill, including the hotel service, can have your OBC used on it. Casual dining is available in the Lido Market every night. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. We anticipate that your stateroom will be ready at approximately 1:00pm. You will be responsible for all costs you incur to join the vessel at the next port. We always use our Holland OBC first, then if we have any left, it gets refunded to our Credit Card on file. Please print out Express Docs including Boarding Pass prior to your sail date. Additional information concerning Customs matters will be provided during your cruise. Passport (recommended travel document) (valid for travel by air, land and sea), Passport Card (valid for land and sea border crossings only), State Issued Enhanced Drivers License (EDL) (valid for land and sea border crossings only, not valid on Yukon Cruisetours due to air travel included in the Journey), Other documents approved by the Department of Homeland Security, U.S. and Canadian residents: 866 935 8472, Switzerland residents: 41 (0) 22 884 18 70. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). The final amount billed may take up to 24-hours following disembarkation. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. Your card will be pre-authorized for US$60 per person for each day for cruises up to 25days and US$30 per person per day for cruises longer than 25 days. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. How do I get to use the $200 obc for grats for 3rd in cabin? Jeans, shorts and T-shirts are only allowed in the casual dining restaurants. Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. Capacity is limited for many activities, so book early using your Onboard Credit. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Yes, you are correct. I'd been darn annoyed if cruise fares started to climb because the paying customers were covering costs of the people who couldn't pay their bills at the end of the cruise. For these purposes, marijuana, even if prescribed for medicinal purposes, is considered an illegal drug as it is prohibited both under U.S. law as well as the laws of all or most of the countries that the ship visits. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. You will be able to leave a comment after signing in, By Every decision we make starts with that basic rule. For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. If you plan to bring a service animal, you must call our Guest AccessibilityDepartment. Other approved proof of citizenship documents such as a passport card, an enhanced drivers license (EDL) or certificate of naturalization along with a government-issued photo ID are also acceptable. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. Safety: For 140 years, the safety and security of our guests has been our highest priority. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. A passport is still the preferred document. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. They say can't use for casino, but never any problem here. Promotional credits are nonrefundable. Hours are from 6:00am until 9:00pm. Depending on the handset and the carrier the user may be required to select Roam on the handset. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. Simply register through Holland America Line Navigator, select Paid Internet and choose between a Voyage and a Daily plan. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425.